We deliver ALL software products through Electronic Delivery. A few minutes after your order is placed, you'll be emailed a license/activation code, a link for registration/download, as well as instructions.
Some vendors take longer to deliver codes (up to 24 hrs). If this is the case, this is noted at the top of the product page in bright red.
Once a digital product such as Software is delivered to a customer, the customer now owns the software. Therefore, there are no cancellations, returns or refunds.
Our distributors no longer offer installation DVDs, therefore we can not ship them even if requested.
You are responsible for making sure a product is compatible with your specific system. Studio configurations are infinite, so be sure to check the System Requirements for the product(s) you're interested in and if possible, download a Demo version to make sure it works with your setup.
Please be sure to ask all pre-sales questions before purchasing.
Right to Cancel
In order to protect against fraudulent orders and incorrect pricing, we reserve the right to cancel an order. You'll be emailed if this occurs.
What if I receive a defective product?
If you happen to receive a defective item we want to make sure the problem gets resolved quickly and fairly. If you've received a defective item, please contact us and we'll provide you a return authorization (RA) number.
If we determine the product's defect is under warranty and within 15 days of purchase, we will pay the shipping costs within the U.S. to return the product to us and get a replacement out to you at no additional cost.
15-day Used Gear Returns
For items purchased that were marked as "used" that are defective, they may be returned within 15 days of purchase only if defective and haven't been abused or misused. Customer will be responsible for paying all shipping charges (to and from Sound Sandbox) on returned used items.
How to Make a Return
After contacting us and obtaining an RA number, please follow these steps to ensure your return is not rejected and adjustments are not made to your refund:
Once we've received your return, we'll process it as quickly as possible, but it can take 2-3 business days for the credit to be applied by the issuer of the credit card.
There are NO refunds for the following items:
New merchandise carries the original warranty issued by the manufacturer. Used merchandise carries a 15-day warranty through Sound Sandbox, unless otherwise specified.
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