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FAQ/Support

Order Info

Where do you ship to?

Electronic Delivered Software is available to the US and most of Europe. We ship Hardware to the United States, lower 48.

When will my order ship?

Most software is delivered within minutes and most hardware is usually shipped within 3-5 business days. You'll be notified if an order has an extended lead time.

Like many business, we've been impacted by supply chain issues. Know we are pushing as hard as we can to deliver your gear as quickly as possible.

I have a question regarding my order.

You can contact us by visiting our chat app on the lower right of the website or through the Contact link.

Product Info

Are you Authorized Dealers?

We're authorized dealers for every brand on our site. Regarding software, we only ship new license codes and don't offer older versions of software or plug-ins. That would be an Ebay solution.

How is your Software delivered?

All of our Software is Electronically Delivered. You'll receive a license code and a link for registration & activation through email.

Most of our software products are delivered within minutes of purchase. However, some software products require manual processing. If your order requires this, it'll be noted above the product description in bright red. You'll normally receive it the same business day.

Manually processed orders do take time and are not processed in the middle of the night. Codes are delivered as soon as possible, know we are working on it.

Can I call you guys for Software/Plug-in installation help?

Unfortunately no, all installation support is handled by our distributors or directly from the manufacturer.

However, listed below you'll find self-service support for software/plug-in installation.

Returns Info

What is your return policy?

Software

We deliver all software through Electronic Delivery. A few minutes after your order is placed, you'll be emailed a license/serial number and a link for registration/download. You'll register directly with the Manufacturer.

No Returns

Once a digital product such as Software is delivered to a customer there are no cancellations, returns or refunds.

Software Compatibility

Studio configurations are infinite, so be sure to check the System Requirements for the product(s) you're interested in. Download a demo version to make sure it works with your setup.

Please be sure to ask all pre-sales questions before purchasing.

Hardware

We want you to be completely happy with your purchase. If you aren't satisfied with any new product you may return it for a refund of the purchase price within 30 days of purchase.

  • Merchandise may be returned within 30 days of receipt without a restocking charge if the original manufacturer’s carton is unopened and undamaged.
  • If the package has been opened a restocking charge of 15% will be charged.
  • Used or damaged merchandise, missing accessories, or packaging will increase the restocking fee.

Software Install

Acon Digital

Step 1

Go to the Acon Digital downloads page acondigital.com/downloads

Click your product and download the correct version for your operating system. Run the installer.

Step 2

When you run the software for the first time, you will be prompted to enter your license key.

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

If you need info on how to use the product, user guides can be found on the same downloads page: acondigital.com/downloads

Support

If you have any issues during installation or activation, vist the FAQ page here: acondigital.com/support/faq

You can submit a support ticket here: acondigital.com/support/submit-support-ticket/

Acoustica

Step 1

Create an Acoustica account here: store.acoustica.com/register

If you already have an Acoustica ccount, log in instead: store.acoustica.com/login

Step 2

Register your purchase code: store.acoustica.com/redeem

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

After completing the form, the registration and download information your product will be available in your library: store.acoustica.com/my/settings/library

Support

If you have any issues during installation or registration, contact Acoustica support: acoustica.kayako.com/conversation/new

AIR

The following AIR products use the iLok licensing system:

  • Boom
  • Creative FX Collection Plus
  • DB-33
  • Drum Synth 500
  • Hybrid 3
  • Loom Classic
  • Loom II
  • Mini Grand
  • The Riser
  • Strike 2
  • Structure 2
  • Transfuser 2
  • Vacuum Classic
  • Vacuum Pro
  • Xpand2

Step 1

You'll receive an email with a redeem code.

Register your redeem code: redeem.plugivery.com

Plugivery is the distributor for AIR products, this registration process entitles you to tech support from them.

After registering your redeem code, your license and further instructions will be emailed to you by Plugivery. Check your junk/spam folder.

Step 2

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager Installed, skip to Step 3

Step 3

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 4

In the License Manager, choose "Redeem Activation Code" from the Licenses Menu. Enter the 30-digit iLok code you received from Plugivery upon registration.

This will add the License to your account. Drag and drop the license to your iLok key or Machine on the left panel to activate it.

Step 5

Download your software using the relevant link(s) from this list:

Boom Mac Windows

Creative FX Collection Plus Mac Windows

DB-33 Mac Windows

Drum Synth 500 Mac Windows

Hybrid 3 Mac Windows

Loom Classic Mac Windows

Loom 2 Mac Windows

Mini Grand Mac Windows

The Riser Mac Windows

Strike 2 Mac Windows

Structure 2 Mac Windows Part 1 Windows Part 2 Windows Part 3 Windows Part 4 Windows Part 5

Transfuser 2 Mac Windows

Vacuum Classic Mac Windows

Vacuum Pro Mac Windows

Velvet 2 Mac Windows

Xpand 2 Mac Windows

Support

If you have any issues please contact the Plugivery support team here: help.plugivery.com/

Antares

Step 1

If you purchased an Auto-Tune Unlimited subscription or a plug-in that includes a free Auto-Tune Unlimited subscription, register your code: antarestech.com/dealercode

Otherwise, skip to Step 2.

Step 2

Download and install the Auto-Tune Central app: antarestech.com/software-download

Step 3

Open the Auto-Tune Central app and log in to your Antares account.

If you don't already have an Antares account, create one here first: antarestech.com/my-account

Step 4

Once you are sucessfully logged in, click Redeem a license at the top of the Central app.

Enter your registration code and click the Redeem and Activate button.

Support

If you have any issues during the registration/installation process, contact the Antares support team here:

Apogee

Step 1

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager Installed, skip to Step 3

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

In the License Manager, choose Redeem Activation Code from the Licenses Menu. Enter your 30-digit activation code and click Next.

This will add the License to your account. Drag and drop the license to your iLok on the left panel to activate.

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 4

Download and install your plugins: apogeedigital.com/installer-downloads

Support

If you have any issues during the registration/installation process, contact Apogee support: apogeedigital.com/support

Arobas Music

Step 1

Download and install the Guitar Pro software here:

Mac Download

Windows Download

Step 2

Run Guitar Pro and when prompted, enter your license code.

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Support

For product support visit the Guitar Pro support page: support.guitar-pro.com

Audified

Step 1

Create an Audified account: audified.com/account

If you already have an account from the old Audified website, reset your password to use it on the new website: audified.com/account/lost-password

Step 2

Enter your serial code: audified.com/account/licenses

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

Download your plug-in: audified.com/account/downloads

Select your product and operating system, then click Find Versions to reveal the relevant download links.

Support

If you have any issues during installation or activation, contact Audified support: services.audified.com/knowledge-base

Audiofier

Step 1

Go to the Audifier redeem page: audiofier.co.uk/redeem

Scroll down to the bottom of the page and select the product you purchased.

A pop up checkout will appear. Enter the code you received in the Coupon Code box.

Your total will be reduced to zero.

Continue through the checkout process to receive your redemption key for use in the next steps.

Step 2

Download and install the Pulse Downloader app: pulsedownloader.com

Pulse is used by many vendors to offer a quick and easy download and installation process for their sample libraries.

Step 3

In the Pulse app, click Register to create your Pulse account. If you already have a Pulse account, log in with your credentials instead.

Once you have logged in, click Add A Product in the top right of the app.

Paste your redemption key that you received from the Audiofier website. Audiofier will also email this to you.

Click Redeem to add the product to your Pulse account. Keep Install now checked to begin the installation process.

Support

For technical support, visit the Audiofier FAQ page: audiofier.co.uk/support

If your question isn't answered by the FAQ, a contact form is at the bottom of the page to submit a support request.

Audiomodern

Step 1

Go to the Audiomodern website and add your product to the cart: audiomodern.com/products

Step 2

Enter your code in the coupon box. Your cart total will be reduced to zero.

Your coupon code will be emailed to you by us shortly after you place your order. Check your spam/junk folder.

If you don't receive the license within a few minutes contact us.

Complete the order process as normal. Be sure to create an account for easy access later on.

Step 3

Head to the Downloads page within your account and download your product: audiomodern.com/my-account/downloads

AudioWarp

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you are logged in, enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Avid

Step 1

Go to the Avid redemption page: www.avid.com/redemption

If you already have an Avid account, sign in. If you don't you can also create one on this page.

One you are logged in, you will be redirected back to the redemption page. Enter your serial code and click Register product.

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 2

Download your product from the My Products page:

my.avid.com/products#MyProducts

Support

If you have any issues during the registration/installation process, contact Avid's support.

BBE Sound

Step 1

Download and install your product from the BBE Sound Download Center:

download.plugivery.com/pvdl/?&bid=74

Make sure you choose the correct version for your operating system and DAW.

Step 2

Load an instance of your new plug-in into your DAW and enter your license code when asked by the on-screen prompt.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Once you complete the activation, your plugin will be registered and ready to use.

Support

If you have any issues during the registration/installation process, please contact Nomad Factory (BBE's official support partner) support:

help.nomadfactory.com

Best Service

Step 1

Create an account with Best Service: account.bestservice.com/account/login.html

If you already have an account with Best Service, log in instead.

Step 2

Click Registration in the left menu, and enter your registration code and click Submit.

Your registration code will be emailed to you from us shortly after you place your order.

Step 3

Your product is now registered, you will find your download links and additional serial numbers (if applicable) under My Products.

BFD

Step 1

Your redeem code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Register your redeem code here: redeem.plugivery.com

Plugivery is the distributor for BFD products, this registration process entitles you to tech support and upgrades.

Step 2

After registering your redeem code, your license and further instructions will be emailed to you by Plugivery. Please check your junk/spam folder.

Step 3

Go to the BFD downloads page to download your software: bfddrums.com/downloads

Be sure to download and install the correct version for your system.

Support

If you have any issues please contact the Plugivery support team: help.plugivery.com/

Blue Cat Audio

Step 1

Go to the Blue Cat serial registration page: bluecataudio.com/Register/Serial

Enter your serial number and email address to register your serial number. If you already own any Blue Cat Audio products, be sure to use the same email address you used previously.

Your serial number will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 2

After you register, you'll receive an email from Blue Cat with all the necessary information to download and install your product.

Support

If you have any issues during the registration/installation process, please contact Blue Cat support: bluecataudio.com/Support/Home/

Boz Digital

Step 1

Go to the Boz Digital redeem page: bozdigitallabs.com/retrieve

Enter your code, and click Retrieve Plug-in.

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 2

Complete the checkout process on the Boz website, your code will have reduced the price of the product to $0.00

If you already have a Boz Digital account, be sure to use the same details when completing the checkout to ensure your new product is added to the same account.

Step 3

Download your product from the downloads page: bozdigitallabs.com/my-account/downloads

Support

If you have any issues during the registration/installation process, contact Boz support: activationsupport@bozdigitallabs.com

Celemony (Melodyne)

Step 1

If you have an existing Celemony account, log in here first: https://celemony.com/login

Go to the Celemony registration page: celemony.com/registration

Enter your serial number and click Register.

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 2

Your license will now be added to your account. Click Download followed by the correct download button for your system to download the software installer.

Support

If you have any issues during the registration/installation process, contact Celemony support: helpcenter.celemony.com/

Cherry Audio

Step 1

Create a Cherry Audio account: store.cherryaudio.com/register

If you already have an account with Cherry Audio login here instead: store.cherryaudio.com/login

Step 2

Once you're logged in go to the redeem page: store.cherryaudio.com/redeem?ref=reseller

Enter your Purchase Code in the box, then click Redeem Product.

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

After successful registration with your code, you'll then be directed to the Library page. Here you'll find your registered products and available downloads.

Support

You can read Cherry Audio's FAQ or contact their support team: cherryaudio.kayako.com

D16 Group

Step 1

Go to the D16 user area: userarea.d16.pl

If you already have a D16 account log in. Otherwise, create an account on this page.

Step 2

Once you're logged in to the user area, click Add License, and enter your license code.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

Your product will now appear in the user area. Click the download button and choose the correct version for your system to download.

Once the download is complete, run the installer.

Step 4

Load an instance of your D16 product in your DAW and click Activate. Log in with the same details as your user area account to activate your plug-in.

Support

If you have any issues during the registration/installation process, contact D16 support: helpdesk.d16.pl

David Forner

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Divergent Audio Group

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

EastWest

Step 1

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager software installed, skip to Step 3

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

Register your EastWest product: eastwestsounds.com/register

If you already have an EastWest account, be sure to use the same details as your existing account.

IMPORTANT: Ensure you enter your iLok account ID correctly as it cannot be changed.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

After completing the form, your license will be deposited to your iLok account.

Step 4

In the License Manager, drag and drop the license to your iLok or Machine in the left panel to activate.

Step 5

Download and install the EastWest Installation Center:

MacWindows

Within the Installation Center, log in to your EastWest account and download your product(s).

Support

If you have any issues during the registration/installation process, please contact East West support: soundsonline.com/Support

Support - EastWest Installation Center Overview

Ergo Kukke

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Eventide

Step 1

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager software installed, skip to Step 3

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

Go to the Eventide registration page: eventideaudio.com/register_product

You'll need an Eventide account to register your product, if you don't already have one, you can create one when prompted.

Once logged in, choose Native Plug-in from the Product Category drop-down, and select the product purchased.

Enter your Serial Number, License Key and iLok user ID (the one you use to log into the iLok license manager).

After completing the form, your license will be deposited to your iLok account.

Step 4

In the License Manager, drag and drop the license to your iLok on the left panel to activate.

Step 5

Finally, download the software: eventideaudio.com/support/downloads

Be sure to install the correct version for your system and DAW.

Support

If you have any issues during the registration/installation process contact Eventide support: eventideaudio.com/support

Fabfilter

Step 1

Go to the Fabfilter activation page: www.fabfilter.com/activate/

Enter your license code and details then click Activate.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 2

Download your software from the Fabfilter download page: www.fabfilter.com/download/

Make sure you install the correct version for your system.

Support

If you have any issues during the registration/installation process contact Fabfilter support: fabfilter.com/support/

FLUX::

Step 1

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager Installed, skip to Step 3

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

If you already have a Flux account, log in: shop.flux.audio/en_US/login

Otherwise, create an account: shop.flux.audio/en_US/register

If you created a new account, you'll be sent an email to verify before you are able to login.

You'll also need to link your iLok account to your Flux account before proceeding: shop.flux.audio/en_US/login/ilok-login-id

Step 4

Redeem your license code and click Redeem it!shop.flux.audio/en_US/account/licence_code_redeem

This will generate your iLok license and add it to your linked account automatically.

Step 5

In the iLok License Manager, locate your new Flux license and activate it to a location.

Step 6

Download and install your full product using the Flux Center application: flux.audio/download/

Support

If you have any issues during the registration/installation process, contact FLUX support: desk.flux.audio/hc/en-us

Garritan

Step 1

Go to the Garritan downloads page: makemusic.com/garritan-downloads

Create an account, or login if you already have one with Make Music/Garritan.

Step 2

Click Register Products or follow this link: store.makemusic.com/MyAccount/RegistrationWizard

Step 3

Choose your ownership type, enter your serial number, and click Register.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 4

Follow the remaining instructions in your Garritan account to download and activate your product.

Support

If you have any issues during the registration or install process, visit the Garritan knowledgebase: makemusic.zendesk.com/hc/en-us/categories/201998498-Garritan

You can also create a support ticket there if needed.

Guareschi

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in, enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Hideaway Studio

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in, enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

HOSS Audio

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in, enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

IK Multimedia

Step 1

Create an IK Multimedia account: ikmultimedia.com/userarea/index.php

If you already have an IK Multimedia account, login: ikmultimedia.com/userarea/index.php

Step 2

Download and install the IK Product Manager: ikmultimedia.com/products/productmanager/

Step 3

Open the IK Product Manager and log in.

Click Manage my products, then Register Product.

Enter your serial number and click Register.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 4

Once you've registered your product, the software will be added to your account and ready to download.

Click the Install button to the right of your product in the list to start the download and installation process.

Image-Line

Step 1

Go to the Image-Line registration page: serialregistration.image-line.com

If you have an existing account, click Yes, I am a returning customer and log in.

If you don't have an existing account, click No, I am a new customer and follow the steps to create your account and log in.

Step 2

Enter your serial number and click Add.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

IndigiSounds

Step 1

Your IndigiSounds library runs on the free Kontakt Player.

If you don't already have this installed, download it here: Download Kontakt Player

You will also need the Native Access app installed.

If you don't already have this installed, download it here:  Download Native Access

Step 2

Download your IndigiSounds library by clicking the link in your license email.

Unzip the downloaded file, and move the library to a location of your choice.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

In the Native Access app, click +Add a serial in the top left.

Paste the serial number from your license email and click the +Add Serial button.

The serial number will be in the format 00000-00000-00000-00000-00000

Step 4

The IndigiSounds library should now be added to your list on Not installed libraries.

Find the IndigiSounds product in the list and click Add Library. Then choose the location that you have the IndigiSounds library saved.

Step 5

Your library will now be ready for you to load into Kontakt Player.

It will appear in the Libraries tab. If it doesn't appear immediately, restarting your computer should help.

iZotope

Step 1

Create an iZotope account: account.izotope.com/en/account/log-in?tab=create

If you already have an iZotope account, login here: account.izotope.com/en/account/log-in

Step 2

iZotope has two ways to download their products.

You can download the dedicated Product Portal app: izotope.com/en/support/authorization/about-product-portal

Alternatively, you can download individual installers from this page: izotope.com/en/products/downloads.html

Step 3

If you opted to use the Product Portal, you can also use the app to authorize your software.

If you installed manually, you can authorize within the software itself:

  • Load an instance of the plugin or standalone version of your product
  • Click Authorize when prompted
  • Enter your serial number
  • Choose if you'd like to use iLok authorization or not (if the product supports it)

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Nectar and bundles that include Melodyne Essential

To redeem your free copy of Melodyne Essential, go here: izotope.com/getmelodyne

Support

If you have any issues during the download, installation, or authorization process, contact iZotope support: izotope.com/en/support/support-information

Kilohearts

Step 1

Go to the Kilohearts redeem page: kilohearts.com/redeem

Enter your email address and redeem code.

Your redeem code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Kilohearts will then email you your license keys and further download instructions.

Support

If you run into any issues, you can read Kilohearts' FAQ or contact their support team: kilohearts.com/faq

Kuassa

Step 1

Register an account in the Kuassa Member Area: member.kuassa.com/register

You'll be emailed an activation link from Kuassa, click this link to make your Member Area account active.

If you already have an existing account log in.

Step 2

Click the blue Register New Product button on the right, and enter your serial code.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

Follow this video tutorial on the licensing process for Kuassa products.

Step 4

Download the relevant version of your product here: kuassa.com/downloads

Support

If you have any issues during the registration/installation process, contact Kuassa support: kuassa.com/support/

KV331 Audio

Step 1

Go to the KV331 registration page: synthmaster.com/register.aspx

Enter your registration code, name, and email address.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Support

If you have any issues with the registration or installation process, contact KV331 support: synthmaster.com/contactus.aspx

MAGIX

Step 1

Go to the MAGIX Software Download page and create an account: https://mediasoftwareapps.magix.com/esd

If you already have an account, log in.

Once you've signed in, enter your voucher code. Your code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the code within a few minutes contact us.

Support

For support and detailed instructions, visit this page: www.magix.com/us/support/technical-support

McDSP

Step 1

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager software installed, skip to Step 3

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

In the License Manager, choose Redeem Activation Code from the Licenses Menu. Enter the redeem code sent to you via email from us.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

After completing that form, your license will be deposited to your iLok account.

Step 4

In the License Manager, drag and drop the license to your iLok on the left panel to activate.

Step 5

Finally, download the software: mcdsp.com/downloads/

Be sure to install the correct version for your system and DAW.

Support

If you have any issues during the registration/installation process, contact McDSP support: mcdsp.com/support/

MeldaProduction

Step 1

Create a Melda account: meldaproduction.com/user/register

Step 2

Redeem your license code: meldaproduction.com/user/redeem

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

Download and install the Melda plugin manager: meldaproduction.com/download/plugins

Make sure you install the correct version for your system.

Support

If you have any issues during the activation/installation process, contact Melda support: meldaproduction.com/about/contact

Metric Halo

Step 1

Go to the Metric Halo redeem page: mhsecure.com/redeem/

Enter your Product Code and email address, then press submit.

Your Product code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

You will then receive an email from Metric Halo with your license and download link.

Support

If you have any issues during the registration/installation process, contact Metric Halo support: mhsecure.com/support/

Musical Sampling

Step 1

Create an account with Best Service: account.bestservice.com/en/account/login.html

If you already have an account with Best Service, log in instead.

Step 2

Click Registration in the left menu, and enter your registration code and click Submit.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

Your product is now registered, you'll find your download links and additional serial numbers (if applicable) under My Products.

MusicLab

Step 1

Register your activation code: musiclab.com/register

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

Your product is now registered, you'll find your download links on your account page: musiclab.com/profile

Support

For technical support, contact MusicLab support: www.musiclab.com/support/contact-us

Nomad Factory

Step 1

Download and install your product from the Nomad Factory Download Center:

download.plugivery.com/pvdl/?bid=39

Make sure you choose the correct version for your operating system and DAW.

Step 2

Load an instance of your new plugin into your DAW and enter your license code when asked by the on-screen prompt.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Once you complete the activation, your plugin will be registered and ready to use.

Support

If you have any issues during the registration/installation process, contact Nomad Factory support: help.nomadfactory.com

Nova

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Osterhouse Sounds

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Paper Stone Instruments

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Polyverse Music

Go to the Polyverse registration page: polyversemusic.com/register

Select your product, and enter your details and license code.

Follow the on-screen instructions from there.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Support

If you have any issues, contact Polyverse support:

polyversemusic.com/support

PreSonus

Step 1

Create a PreSonus account: my.presonus.com/auth/login

If you already have a PreSonus account, log in.

Step 2

Your Product Key will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the Product Key within a few minutes contact us.

Go to the My Products page at the following link: my.presonus.com/products/software

  • Click Register A Product
  • Enter your Product Key
  • Click the Register button

Step 3

Your product will now be available here: my.presonus.com/products

Download the software and run its installer.

Step 4

Once your software is installed, you will need to activate it.

For online activation, follow this guide: support.presonus.com/hc/en-us/articles/360003305131

For offline activation, follow this guide: support.presonus.com/hc/en-us/articles/360003298112

Support

If you have any issues during the registration/installation process, contact PreSonus support: support.presonus.com/hc/en-us

PSP Audioware

PSP iLok Activation Video

Step 1

Create an iLok account:

www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager software installed, skip to Step 3.

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 4

Create a PSP account: pspaudioware.net/register/login.php

If you already have a PSP account, skip to Step 2.

Step 5

Click Manual Product Activation in the top left, or follow this link:

pspaudioware.net/register/activate.php?

Enter your name and Activation Code and click submit.

Your Activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 6

Your product should now be added to your PSP account.

Download the software and run its installer from your PSP account page. Make sure you install the correct version for your system.

Copy your iLok redeem code from this section to your clipboard.

Step 7

In the License Manager, choose Redeem Activation Code from the Licenses Menu. Enter the redeem code you copied from the PSP account page.

Your Activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the code within a few minutes contact us.

After completing that form, your license will be deposited to your iLok account.

Step 8

In the License Manager, drag and drop the license to your iLok on the left panel to activate.

Support

If you have any issues during the registration/installation process, contact PSP support: pspaudioware.com/support

Pulsar Audio

Step 1

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager Installed, please skip to Step 3.

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

Download and install the latest version of your plug-in from the product pages:

1178 Echorec Mu Smasher

Step 4

In the License Manager, choose Redeem Activation Code from the Licenses Menu. Enter the redeem code that was emailed to you.

This will add the License to your account. Drag and drop the license to your iLok on the left panel to activate.

Support

If you have any issues during the registration/installation process, contact their distributor Plugivery.

Relab

Go to Relab's Helpdesk for installation instructions.

Slate Digital

Step 1

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager software installed, skip to Step 3.

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

Go to the Slate ESD page and select your product, this will take you to the redemption page. www.slatedigital.com/esd

If you already have a Slate Digital account, click Sign In Now and log in.

Otherwise, enter your email address and a password to register a new account.

Once you're logged in, enter your voucher code.

Your voucher code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 4

In the License Manager, choose Redeem Activation code from the menu, and paste your code to add the license to your account. Drag and drop the license to your iLok on the left panel to activate.

Support

If you have any issues during the registration/installation process, contact Slate support: slatesupport.com

Sonarworks

Step 1

Go to the Sonarworks download page: sonarworks.com/reference/downloads

Download the correct version for your system.

Step 2

Run the installer and follow the on-screen instructions.

Sonible

Step 1

Go to the Sonible download page: sonible.com/download

Make sure you download the correct version for your system.

Step 2

Run the installer, load your plugin within your DAW and follow the on-screen instructions to activate.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

SonuScore

Step 1

Create an account with Sonuscore: boomlibrary.com/product-registration

If you already have an account with Sonuscore, log in instead.

Step 2

Once you're registered/logged in, enter your registration code and click Register Product.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

Your product is now registered, you'll find your download links here: boomlibrary.com/my-account/downloads

Soundtoys

Step 1

Create an iLok account: www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager Installed, skip to Step 3.

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

Go to the Soundtoys authorization page and complete this form:

www.soundtoys.com/authorize/

If you already own a Soundtoys product, be sure to enter the email address for your existing account.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 4

In the License Manager, choose Redeem Activation Code from the Licenses Menu. Enter the redeem code emailed to you from us.

This will add the License to your account. Drag and drop the license to your iLok or Machine on the left panel to activate.

Support

If you have any issues during the registration/installation process, contact Soundtoys support: support.soundtoys.com/

Soundtrax

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Synchro Arts

Step 1

Create an iLok account:

www.ilok.com/#!registration

If you already have an iLok account and the iLok Manager Installed, skip to Step 3.

Step 2

Install the iLok License Manager software: www.ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

Go to the SynchroArts download page and download the relevant product and version for your system.

www.synchroarts.com/downloads/

Step 4

In the License Manager, choose Redeem Activation Code from the Licenses Menu. Enter the redeem code emailed to you from us.

This will add the License to your account. Drag and drop the license to your iLok USB, Machine*, or iLok Cloud** on the left panel to activate.

*iLok Machine authorization is supported by Vocalign Project only.
**iLok Cloud authorization is supported by Revoice Pro only.

Support

If you have any issues during the registration/installation process, contact SynchroArts support: www.synchroarts.com/contact

Tone2

Step 1

Create an account with Best Service: bestservice.com/registration

If you already have an account with Best Service, log in instead.

Step 2

Click Registration in the left menu, and enter your registration code and click Submit.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 3

Your product is now registered, you will find your download links and additional serial numbers (if applicable) under My Products.

Tracktion

Step 1

Go to the Tracktion activation page: tracktion.com/activate

Enter your activation code and contact information.

Your activation code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 2

Go to your account page to download and install your new software: tracktion.com/downloadable/customer/products/

Support

If you run into any issues during the installation or activation process, check Tracktion's FAQ and support page: tracktion.zendesk.com

Train Your Ears

Step 1

Download the relevant version from your system using one of the following links:

Mac

Windows

Step 2

Install the software and activate it using the license code emailed to you from us.

Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Support

If you have any issues during the registration/installation process, contact Train Your Ears support: support.trainyourears.com

u-he

Step 1

Go to the u-he registration page: u-he.com/redeem

Enter your registration code, and then click Redeem Registration Code.

Your registration code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Step 2

Next, enter your name and email address, then click Send License Information.

Your user name and serial number will now be emailed to you by u-he. This may take a few minutes to arrive in your inbox.

Step 3

Download your plugin: u-he.com/products

Run the installer, launch your DAW, and load the u-he plugin.

Click enter a serial number, then enter your user name and serial number to unlock your plugin.

Support

If you run into any issues during the install or activation process, contact u-he support: u-he.com/support/

Unearthed Sampling

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

Volko Audio

Step 1

Download and install your product using the relevant link for your system:

QA - Windows 32-bit

QA - Windows 64-bit

QA - Mac

QB - Windows 32-bit

QB - Windows 64-bit

QB - Mac

QG - Windows 32-bit

QG - Windows 64-bit

QG - Mac

Q3D - Windows 32-bit

Q3D - Windows 64-bit

Q3D - Mac

Q American Series - Windows 32-bit

Q American Series - Windows 64-bit

Q American Series - Mac

Step 2

Load an instance of the plugin within your DAW and when prompted, enter your license code.

Your license code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Support

If you have any issues during the install/activation process, contact Volko support:  volkoaudio.com/faqs

Waverley Instruments

Step 1

Create an account with Loot Audio: lootaudio.com/account/register

If you already have a Loot Audio account, log in here instead: lootaudio.com/account

Step 2

Once you're logged in enter your redeem code in the Redeem a Download Code section of your account dashboard: lootaudio.com/account/dashboard

Step 3

Your product will now be available to download from the My Purchases page: lootaudio.com/account/purchases.php

XLN Audio

Step 1

Register for an XLN Audio account: xlnaudio.com/register

If you already have an account, skip this Step.

Step 2

Register your license code: xlnaudio.com/account/products/register

Step 3

Download and install the XLN Online Installer for your system:

Mac

Windows

Step 4

Further instructions will be provided within the XLN application.

Support

If you have any issues during registration/installation, contact XLN support: xlnaudio.com/support

Zynaptiq

Step 1

Create an iLok account: ilok.com/#!registration

If you already have an iLok account and the iLok License Manager installed, skip to Step 3.

Step 2

Install the iLok License Manager software: ilok.com/#!license-manager

Once you have the manager installed, open it and log in.

Step 3

Go to the Zynaptiq registration page and complete the form: zynaptiq.com/support/registration/

If you already own a Zynaptiq product, be sure to enter the email address for your existing account.

Your registration code will be emailed to you from us shortly after you place your order. Check your spam folder if you don't see it after 5 mins or so.

If you don't receive the license within a few minutes contact us.

Once you complete the form, you'll receive an email from Zynaptiq with your installer links and activation code.

Step 4

In the License Manager, choose Redeem Activation Code from the Licenses Menu in the top bar. Enter the redeem code emailed to you from Zynaptiq.

This will add the License to your account. Drag and drop the license to your iLok or Machine on the left panel to activate.

Support

If you have any issues during the registration/installation process, contact Zynaptiq support: zynaptiq.com/support/support-form/

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